Build a Strong Foundation in Modern IT Service Management

ITIL® 4 is one of the world’s most widely recognised frameworks for IT service management. It helps organisations create value, improve service delivery and align technology services with business needs.

This practical, instructor-led program brings ITIL 4 concepts to life through clear explanations, workplace examples and certification-focused preparation. You’ll gain skills you can apply immediately while building the knowledge required to confidently pursue ITIL 4 Foundation certification.

Course Schedule

• Fourth weekend of August 2026

• Live, instructor-led training

• Certification preparation included

• Limited places available

Course Fee

A$900

Approximately 50% less than many leading Australian training providers—without compromising on practical learning or instructor support.

What You’ll Learn

• Key concepts of IT service management

• The ITIL Service Value System

• The Service Value Chain

• Incident Management

• Problem Management

• Change Enablement

• Service Desk operations

• Continual Improvement

• Service relationships

• Value creation and co-creation

• Practical ITSM principles and best practices

Who Should Attend?

This program is ideal for:

• IT professionals

• Service Desk and Support Analysts

• IT Managers

• Project Managers

• Team Leaders

• Business Analysts

• Technology professionals moving into service management

• Anyone preparing for ITIL 4 Foundation certification

No previous ITIL certification is required.

What’s Included?

• Live, instructor-led training sessions

• Comprehensive course materials

• Practice questions

• Certification exam preparation guidance

• Real-world examples and practical discussions

• Certificate of completion

Career Benefits

By completing this program, you’ll develop:

• A strong foundation in modern IT service management

• Practical skills for improving IT service delivery

• A better understanding of how technology creates business value

• Knowledge applicable across corporate, government and technology environments

• Greater confidence when applying for service management and IT leadership roles

• Preparation for a globally recognised ITIL 4 Foundation certification

Take the Next Step

Strengthen your IT service management knowledge, improve your professional credibility and prepare for ITIL 4 Foundation certification with practical guidance from an experienced instructor.

Enrol Now

August 2026 intake—limited seats available.